I know that your restaurant serves topnotch steaks and the black truffle creamed spinach is to die for, but please don’t repeat the following next time I visit your restaurant with clients (or friends, for that matter):
- Say “that’s the way it’s going to be” when I complain about the stifling heat (everyone at the table agreed), but reassure me that the heat will be turned down when the wait staff becomes too warm.
- Pour me a taste of our second bottle of three-figure wine and then proceed to dump the remaining portion of the taste in my original class. Also, don’t top off my original glass with wine from the new bottle just when the first bottle was (finally!) opening up.
- Add tap water to my glass of $7.50/bottle still water. And after said tap water is added to still water, don’t act like my client is crazy when he complains about the ice.
- Tell my client caustically and unapologetically that his profiteroles will not be arriving because you forgot to place the order.
- Serve tea without milk or cream.
- Serve cheesecake larger than my head (ok, this was not your fault).
Four-star prices deserve four-star service.